When you first make a payment to us, you take out a subscription that will automatically renew until you cancel your account. In simple terms, this means that if you sign up for 30 days, your subscription will renew and we'll automatically take a payment every 30 days. If you sign up for 3 months, your subscription will renew and we'll automatically take a payment every 3 months.
To find out the date and time that your subscription is due to renew, and how much it will cost, you can log into the site and go to 'My Account' and 'Site Membership' .
If you'd like to cancel your subscription, you can do this by yourself by logging into the site. Here's what you need to do:
- Go to 'Account' and click on 'Site Membership'
- Select 'Cancel my subscription'
- We'll ask you some quick and easy questions about your experience to help us improve the site
When you have finished the process, you'll be taken to a confirmation page and we'll send you a Support Message confirming the time and date that your account will go back to a basic membership.
By cancelling your membership, your full membership access will expire at the end of your current package.